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Sales Policy

Terms of Sale
By confirming an order on www.bikestop-racks.com the customer agrees to the following Terms of Sale.

Liability Disclaimer
Bike Stop recommends that all hardware installations, modifications and/or upgrades be made only by a qualified technician. Bike Stop is in no way responsible for any damages that might occur from the use or mis-use of any product supplied to any person or company under any conditions.

Inventory Control & Sales Practices
Bike Stop inventory is controlled by many different mechanisms throughout the day. Inventory displayed should be accurate but in some cases may be off due to 3rd party data sources being down or offline. A customer that believes the inventory level is questionable should contact Bike Stop by using the live help, phone, or email options for an update on the item in question before confirming your order through the checkout system. If in the event an item is purchased that is out of stock, Bike Stop will make every attempt to source the product through its large distribution matrix. If the product proves to be completely unavailable or discontinued, your order will be cancelled and you will be informed by a Bike Stop representative within two business hours. Any payments made during this processed will be reversed immediately by our credit department.

Payment and Shipping Policies


Full payment is required in advance for all purchases. We reserve the right to decline acceptance of an order if we deem there is a good reason for doing so. Sales tax will automatically be added to orders as applicable to your state or province in which Bike Stop is registered and has an obligation to collect. This amount will be calculated and shown before you commit to the order.



Individual product prices do not include delivery charges. A delivery charge will automatically be added to each order placed. This charge will be shown on the order form before you confirm your order. Bike Stop reserves the right to choose the common freight carrier that will be the most cost effective and reliable in delivering products of different dimensions and weights to your shipping address.



When your payment has been verified and secured your product will ship within 24 to 48 hours. Sometimes this time will be less, but at times of very high sales activity, shipping times may be slightly increased. Deliveries sent by Standard Ground Service will normally take 2-10 business days to arrive, after being shipped, but may be quicker depending on customer location in relationship to our warehouse. Extremely remote locations may take longer and may be subject to an additional surcharge. If a surcharge is applicable, you will be advised by email and asked to make a further payment or given the option to cancel your order.



International Orders 

Bike
Stop will ship globally but requires that ship to countries are not listed on the prohibited embargo list available at: http://en.wikipedia.org/wiki/United_States_embargoes



Warranty 


All products purchased from Bike Stop are covered by their respected manufacturer's warranty. In the event that a product has become defective within the manufacturer's warranty, customers are instructed to call the manufacturer and request assistance for proper warranty return procedures.

Refunds 


All sales are final. Please make sure that the product you are purchasing is correct for your application. In the rare case Bike Stop makes an exception, a 15-20% restocking fee will be accessed on the order to cover warehouse and accounting staff labor. It is the customer’s responsibility to cover any applicable shipping costs in returning the product.



Exchanges

Bike Stop does not offer exchanges. Special exceptions may be made in rare cases where product has not been opened or tampered with. This a discretionary decision by Bike Stop and subject to restocking fees.

Service & Support

Bike Stop offers only sales service.  Please contact us and a Bike Stop representative will assist you.



Acceptance
If you do not agree to any terms within this contract please do not do business with Bike Stop. By placing an order with Bike Stop you are accepting the terms and conditions here set out.